If you believe you were charged the wrong amount for a course purchased on Pro Mix Academy, don’t worry! This guide will help you understand why this might have happened and how to resolve the issue quickly.

Step 1: Review Your Purchase Details

Before reaching out for support, double-check your purchase details to ensure the charge is indeed incorrect:

1. Check Your Email Receipt: Review the confirmation email you received after purchasing the course. Verify the price listed matches the price advertised at the time of purchase.
2. Look for Discounts or Taxes: Sometimes, discounts or taxes may affect the total amount. If you applied a coupon code or purchased during a sale, check to see if these discounts were properly applied.
3. Currency Conversion: If you’re purchasing from outside of the default currency zone, exchange rates or conversion fees from your payment provider may cause a slight difference in the final charge.

Step 2: Prepare Information for Support

If the charge still seems incorrect, gather the following information to help our support team resolve the issue quickly:

• Order Number: You can find this in your purchase confirmation email or in your account’s purchase history.

• Course Name: The specific course you purchased.

• Charged Amount: The total amount that was charged to your payment method.

• Expected Amount: The price you expected to be charged.

• Payment Method: The method you used for payment (e.g., credit card, PayPal).

Step 3: Contact Pro Mix Academy Support

Once you’ve gathered the necessary information, follow these steps to resolve the issue:

1. Email Pro Mix Academy Support:

• Send an email to support@promixacademy.com with the subject line: “Incorrect Charge - [Your Order Number].”

2. Provide Details: In the body of your email, include:

• Your full name and the email address used during purchase.

• Your order number, course name, and the charged vs. expected amounts.

• A brief description of the issue, explaining why you believe you were charged incorrectly.

Our support team will review your request and respond within 2-3 business days.

Step 4: Resolution

Once your request is processed, if the charge was indeed incorrect, we will issue a refund or adjustment. Depending on your bank or payment provider, refunds may take 5-10 business days to process and reflect in your account.

Step 5: Contact Support for Further Assistance

If you need further clarification or have additional questions about the charge, feel free to reach out to Pro Mix Academy Support. We’re here to help resolve the issue promptly.